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Privacy Policy

Last updated: 1 April 2025

Sargam Music Pvt. Ltd. ("we", "our", "us") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights in relation to it. By using sargam.in, you consent to this policy.

1. Information We Collect

  • Name, email address, phone number, and delivery address when you place an order or create an account.
  • Order history and transaction details.
  • Device information and browsing behaviour via cookies and analytics tools (Google Analytics 4).

2. How We Use Your Information

  • To process and fulfil your orders.
  • To send order confirmations and delivery updates via email and/or WhatsApp.
  • To manage your account and saved addresses.
  • To improve our website and product offerings using anonymised analytics data.
  • To comply with legal and regulatory obligations under Indian law.

3. Data Sharing

We do not sell your personal data. We may share your information with trusted third parties strictly for order fulfilment purposes, including:

  • Logistics and courier partners (for delivery).
  • Payment processors (Razorpay) for secure payment handling.
  • Communication platforms (Resend, Interakt) for transactional notifications.

4. Cookies

We use essential cookies for authentication and cart functionality, and analytics cookies (Google Analytics) to understand site usage. You may disable non-essential cookies in your browser settings, though this may affect certain features.

5. Data Retention

We retain your personal data for as long as your account is active or as required to fulfil legal and tax obligations under Indian law (typically 7 years for financial records).

6. Your Rights

You have the right to access, correct, or request deletion of your personal data. To exercise these rights, contact us at support@sargam.in.

7. Security

We implement industry-standard security measures including HTTPS encryption and secure cookie handling. Payment data is processed directly by Razorpay and is never stored on our servers.

8. Changes to This Policy

We may update this policy from time to time. The "last updated" date at the top of this page will reflect any changes. Continued use of our site after changes constitutes acceptance.

9. Contact

Privacy-related queries: support@sargam.in or write to us at our registered address.